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 0746 6443 920 0121 285 1111 info@sendmoneyindia.com

FAQ'S

What IDs do I need to register with Send Money India?

One photo ID (passport or drivers' license)
One address proof (utility bill, bank statement or council tax bill) *
*Please make sure that address proof is within the date of last 3 months.

How much does it cost to transfer money?

We charge £3 per transaction and £8 if sent 50000 or more than 50000 (INR) for the 10 minutes pickup service.

How long does it take for my money to be transferred?

Bank transfer : 2-3 working days
Cash Collection : available after 10 minutes from any Muthoot Finance & Mannapuram Gold branch. (More than 15000 Branches in India)
Cash Delivery : 4-5 working days

I want to request a change in my transaction?

If you would like make a change to your transaction, please contact us and we will assist you with your queries. Send Money India will charge £5 for any changes that are requested by the customer.

I want to cancel/refund my transaction?

Send Money India will cancel/refund your transaction, deducting the transaction charge. To refund/cancel your transaction, please contact us and we will happily assist you with queries.

How can I pay for my transactions?

You can pay for your transactions by cash, any debit card or transfer the money online in our account.

How much money can I send off my ID?

If you are paying in form of cash, you can send up to £3,000 or you can send up to £4,500 if you are paying by your debit card.

Can I transfer my money without visiting one of the branches?

Yes, you can by transferring the money online from your account to our account. Just call one of our branches and they will be happy to assist you by providing you with the right information needed.

How can I track my transactions?

To track any of your transactions, you can contact one of our local branches and they will be happy to assist you with your queries.

Will the cash be delivered at home and which areas can it be delivered?

If the delivery address is in a main city, then yes, the cash will be delivered at home but if the address is situated in a nearby village then it will be delivered at the nearest bus station. We can deliver anywhere in Punjab, main cities in Gujrat and Haryana. We have collection offices for Delhi and Mumbai.